NetApp支持 & 第三方维护

When the typical three-year warranty support period is over, many 客户 begin to investigate how to renew NetApp support so they can extend hardware lifespan with confidence. Others start looking at NetApp maintenance alternatives, especially if the cost of the OEM contract or the support level choices aren’t a good fit for their needs and budget.

与Park Place Technologies合作, you can maintain your NetApp storage equipment past its warranty or end of service life and get direct access to our technical NetApp第三方支持. Our NetApp support lets you extend your equipment’s useful life beyond key NetApp寿终正寝 milestones that can result in dramatic savings.

在现实中, only NetApp premium support can approach the quality delivered by top-tier third party maintenance providers, 比如Park Place Technologies. Yet Park Place clients spend at least 50% less on their annual contracts while gaining more support features, 包括:

• 直接支持. Park Place staffs only Level 3 engineers, so our clients get help and answers right away. 与NetApp相比, w在这里 a simple question deemed “Severity Level 4” is assigned at least a full-day’s wait time, even for 客户 paying for premium support.
• 部分安装. Park Place’s parts service is superior to NetApp warranty or standard service. Spares always arrive quickly, and an engineer installs them—no self-installation required, ever.
• Complete hardware, software, and firmware support. No matter what service level a client chooses, Park Place delivers a complete NetApp support solution that is as effective in dealing with drive failures as with ONTAP quandaries. T在这里 is no need to pay a premium price to get ONTAP help!
• 与ParkView一起进行主动监控. Our 24/7 monitoring system is a level above, with integrated machine learning to proactively identify faults in the earliest stages. The system also automatically triages and files the trouble ticket, 所以我们的工程师正在解决问题的路上, often before the client even realizes t在这里 is a problem.
• 多供应商支持. Park Place offers contracts on a full variety of storage, server, and networking gear. The end result is an inclusive, no-fuss, “one stop shop” support solution for the entire data center.

To find out more about how we outperform NetApp support, contact us below today.